Resident seeks the 411 on 311

A Village 14 reader writes..

I moved to Newton from Cambridge a year ago, and I was pleased to hear there is a 311 system and especially that it’s connected to SeeClickFix.com. I’ve used it quite a bit and appreciate that I can open a ticket about an issue and have it routed to the right person.

But I’ve noticed that the 311 center frequently closes requests without any resolution

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