My New Year’s resolution is to keep my cool as I make my annual trip to Newton police traffic bureau – wherever it may be this year – to obtain my $25 parking permit.

In this case, I look to Boston as a beacon of administrative simplification and reasonableness – and find you can renew your parking permit online, for free. No needless trip to city hall, no haggling with police officers about which payment I’m not allowed to use. In Boston, it’s straightforward like it should be. In Newton, it’s unnecessarily burdensome and bureaucratic.

Yet I go every year between the hours of 9 and 5, Monday through Friday so I can park in front of my home. I would love 2020 to be the year when Newton City Hall tackles this customer service issue.







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